Will Alerta create skin irritation?
Alerta uses an FDA approved adhesive commonly used on the skin of all ages. It is recommended for 7 days before it needs to be removed but can stay on for up to 10 days.
The next Alerta Patch should be applied in a different location adjacent to the one removed.
Can the Alerta Patch get wet?
The loved one wearing the Alerta Patch can shower or exercise like normal. The soft covering on Alerta is a waterproof foam.
What happens if the Alerta Patch falls off?
We include 2 additional adhesive films in the Get Started Kit. Peel the Adhesive from one side and apply to the Alerta Patch and peel the other side and apply it to your loved ones back.
What do I do when my battery is almost dead?
Simply call our help line (833-443-5799) or use our online chat feature to have our customer representatives order you a new battery. Battery replacement is a one-time charge of $99*, which includes shipping.
*Prices are subject to change. Users will be notified of any changes.
Why not GPS?
GPS uses too much power to put in a disposable patch. GPS devices need to be charged within hours if not daily.
Can the “Safe Zone” be adjusted?
No, the range is a typical area of 65’ to 80’ from the Wedge. Different homes or environments will change the Safe Zone.
Test the Safety Zone when you receive the Get Started Kit to make sure Alerta works for you and your loved one.
What if the Alerta System doesn’t work for me and my loved one?
Track Patch 1 Corporation is consumer-friendly. If Alerta System does not work for you, we will give you a full refund for any unused patches or for the Get Started Kit if it simply will not work for you.
What do I do if my Wedge batteries get low?
The Wedge uses long-life batteries. You can replace with off the shelf batteries from your local retailer, but we suggest you order replacement batteries from Track patch 1 Corporation.