Live Support

Refund policy

Returns

Our return policy is simple. We are Senior and Caregiver friendly and do not want you to own something you do not need or does not suit your needs. Contact our Customer Service at 833-443-5799 or email alerta@trackpatch.com and we will make easy arraignments for you to return unused patches.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at alerta@trackpatch.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email alerta@trackpatch.com and send your item to: Track Patch 1 Corporation, 134 N Battlefield,Chesapeake VA 23320, United States.

Shipping

To return your product, you should mail your product to: Track Patch 1 Corporation, 134 N Battlefield, Chesapeake VA 23320, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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