Live Support
Back to the website
Cart
How can we help you today?
Customer Service Center
833-325-3782 | 833-392-6337 | 833-443-5799
service@trackpatch.com
FAQ
Shipping
Returning
Subscription
Patch & Wedge
(Kit)
Find
ETC
Select a Subject
Why won’t my app update my Alerta Find’s location?
If your vehicle is located in a parking garage or similarly dense structure, the GPS system may have difficulty obtaining a signal. If your car is in an unobstructed location, try moving the Find to a different position in your car. If the problem persists, please contact our customer service using the online chat function or by calling us at 833-443-5799.
Can I see my Alerta Find’s location history?
Yes! It is available under the “history” tab in our app.
What happens after my 2 years’ service is up?
In order to continue using Alerta Find, a service feeof $30* is required annually after the first two years.
*Prices are subject to change. Users will be notified of anychanges.
What do I do when my battery is almost dead?
Simply call our help line (833-443-5799) or use ouronline chat feature to have our customer representatives order you a new battery. Battery replacement is a one-timecharge of $99*, which includes shipping.
*Prices are subject to change. Users will be notified of anychanges.
Will Alerta create skin irritation?
Alerta uses an FDA approved adhesive commonly used on the skin of all ages. It is recommended for 7 days before it needs to be removed but can stay on for up to 10 days. The next Alerta Patch should be applied in a different location adjacent to the one removed.
Can the Alerta Patch get wet?
The loved one wearing the Alerta Patch can shower or exercise like normal. The soft covering on Alerta is a waterproof foam.
What happens if the Alerta Patch falls off?
We include 2 additional adhesive films in the Get Started Kit. Peel the Adhesive from one side and apply to the Alerta Patch and peel the other side and apply it to your loved ones back.
Why not GPS?
GPS uses too much power to put in a disposable patch. GPS devices need to be charged within hours if not daily.
Can I use my smartphone in place of the Wedge?
No. Alerta uses a different frequency than a smartphone. The Wedge is dedicated to one job and that is to monitor the Alerta Patch. The Wedge never needs to be plugged in at night like a smartphone and the batteries can last for 6 months. Also, if a smartphone was used, it would always need to be within 75’ of the loved one. If the caregiver needs to leave the loved one in the care of another while running an errand, the Wedge can stay in the safe zone.
Can the “Safe Zone” be adjusted?
No, the range is a typical area of 65’ to 80’ from the Wedge. Different homes or environments will change the Safe Zone. Test the Safety Zone when you receive the Get Started Kit to make sure Alerta works for you and your loved one.
What do I do if my loved one has hair on their back?
We recommend you shave the area as often as necessary to prevent pulling hair when the Alerta Patch is removed.
What if the Alerta System doesn’t work for me and my loved one?
Track Patch 1 Corporation is consumer-friendly. If Alerta System does not work for you, we will give you a full refund for any unused patches or for the Get Started Kit if it simply will not work for you.
What happens when I no longer need Alerta and Wedge?
You can simply cancel at any time. If you would like to help someone who may not be able to afford the Alerta System, send any unused Alerta Patches as well as the Wedge and we will get it to them.
What if I get an Alerta Patch that doesn’t work?
Use a different Alerta Patch from your 4 pack and let us know. We will express mail a replacement.
What do I do if my Wedge batteries get low?
he Wedge uses long-life batteries. You can replace with off the shelf batteries from your local retailer, but we suggest you order replacement batteries from Track patch 1 Corporation.
Returns
Our return policy is simple. We are Senior and Caregiver friendly and do not want you to own something you do not need or does not suit your needs. Contact our Customer Service at 833-443-5799 or email alerta@trackpatch.com and we will make easy arraignments for you to return unused patches.
To be eligible for a return, your item must be unused and in the same condition that you received it
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at alerta@trackpatch.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email alerta@trackpatch.com and send your item to: Track Patch 1 Corporation, 134 N Battlefield,Chesapeake VA 23320, United States.
Shipping
To return your product, you should mail your product to: Track Patch 1 Corporation, 134 N Battlefield, Chesapeake VA 23320, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Product Subscription
Your subscription for Alerta Patches will begin when Track Patch 1 Corporation recieve your payment. The term for the Alerta Patch subscription service is 52 weeks. The provided payment method will be automatically be billed every 4 weeks at then-current pricing. By using the Alerta Patch subscription service, you agree to be billed every 4 weeks for 13 billing cycles.
Renewal of Product Subscriptions
After your initial subscription of thirteen 4 week cycles has passed, your account will automatically renew the Alerta Patch subscription service for another 52 week term. If you do not wish to continue using Alerta after your initial term, you must call Track Patch Corporation at 833-392-6337 to stop your renewal.
Early Cancellation of Subscription
If you wish to cancel your Alerta Patch subscription, you must call Track Patch Corporation at 833-392-6337. An “early cancellation” constitutes any cancellation request which is made before 330 days have passed from the initial payment. All early cancellations are subject to a fee to be paid by the customer. The fees for early cancellation are as follows:
Cancellation within 90 days of purchase: up to $200
Cancellation between 91 days and 180 days of purchase: up to $100
Cancellation between 181 days 330 days of purchase: up to $50
Cancellation fees may be modified or waived if the user has experienced an extenuating circumstance. Track Patch Corporation reserves the right to request supplementary evidence of circumstances related to the users request.
General Terms and Conditions for Subscriptions
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email alerta@trackpatch.com and send your item to: Track Patch 1 Corporation, 134 N Battlefield,Chesapeake VA 23320, United States.
Shipping
Subscriptions and cancellation fees are non-returnable. If you have a disability which prevents you from using the phone number above to cancel your subscription, please contact us through our website at alertafamily.com. Subscription and cancellation fee pricing are subject to change. New pricing takes effect upon renewal of your subscription.
Did you find what you were looking for?
If not, just ask our team!

Alerta Find App

Download the Alerta Find application in your device’s app store